As part of our data traffic mini series, we’d like to address who to contact when you have any questions. We all know how complicated data exchange with clients can be, so who do you call when you need help?
What makes our customer service special? What did we improve?
Back in 2017, we decided to revamp our customer service by moving away from distant call centers and handing everything over to atrify employees in Cologne. The department gained more customer support professionals than ever before.
These days, you can reach us through various channels, so we can offer you the service you need, when you need it. Thanks to extensive training concepts, our team is constantly receiving further education, which results in consistent, high-quality service. When we look at the numbers, data speaks for itself. Our support tickets reached 93% in customer satisfaction.
What are we doing to make you even happier in the future?
Your opinion is important to us. We gather your suggestions and discuss them thoroughly during team meetings. Our goal is to continuously improve our solutions for you.
One of our current projects is about optimizing receipt messages from the GDSN (CICs= Catalog Item Confirmations). Your feedback taught us that they are often difficult to understand and only sent in English. Our solution was to redesign the to-do list, make it clearer, and next year, we are planning on offering the automated messages in German. And just wait, there’s more to come!
atrify’s Customer Support team has many faces, so feel free to let us know how we can better serve you in the future.
